You may return most new, unopened items within 30 days of delivery for a store credit. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your credit within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship most items Australia-wide. Shipping is carried out using Australia Post, and is subject to their General Terms & Conditions which can be found here.
Free shipping will be offered for all orders with a value over $100. Please ensure the free shipping option is selected at checkout. No refunds will be offered if you select the wrong shipping option.
Flat rate shipping of $10 will apply on all orders under $100.